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Frequently asked questions (FAQ)

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  • Signing without a NemID
  • What to do if my signer is living abroad and do not have a danish address
  • KYC validation does not work
  • Is it safe to use NemID for other sites than online bank?
  • How do I log in to Penneo?
  • How do I delete a casefile?
  • How do I get the document when it's finalized?
  • How do I open the signed documents?
  • How do I know that I have signed?
  • I am an expatriate and do not have an address in Denmark.
  • Under 18
  • ÆØÅ or other characters are replaced or damaged
  • I have forgotten my NemID password
  • How can I see if a document is valid?
  • I don't have a NemID
  • I get an error when I try to save a signed document
  • I don't want to sign the document
  • Can I undo a signed document?
  • My name is not attached to my NemID - what do I do
  • How do I delete a user?
  • I can not log in with my NemID
  • The NemID box does not appear?
  • The program can not be opened because it comes from an unknown developer
  • Should I still print the documents, write the date and sign with a pen?
  • What files can I upload to Penneo?
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